Privacy Policy

1. Introduction

Lunarpe ("Lunar", "we", "us", or "our") respects your privacy and is committed to protecting your personal and business information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit or use our platform.

2. Applicability

This policy applies to all users of the Lunarpe platform, including business customers, their authorized representatives, and visitors accessing our website.

3. Information We Collect

• Account Information: Business name, contact person, phone number, email address, and credentials.
• Billing Information: Payment method, billing address, transaction details.
• Technical Data: IP address, device type, operating system, browser type, session logs.
• Usage Data: Feature usage patterns, time spent on pages, and user actions.
• Communication Data: Emails, support chats, feedback, and requests submitted by you.
• Third-Party Integration Data: Data received through connected services (e.g., payment gateways).

4. How We Use Your Information

• To provide and maintain our subscription management services
• To process payments and manage billing operations
• To communicate updates, alerts, and support information
• To improve and personalize user experience
• To detect and prevent fraud, abuse, or security incidents
• To comply with legal and regulatory obligations

5. Sharing of Information

We do not sell or rent your personal data. We may share your information with:

• Trusted service providers like hosting, payment, or communication partners
• Government, legal, or regulatory bodies when mandated by law
• Affiliated companies under common ownership
• In case of a merger, acquisition, or reorganization

6. Cookies and Tracking Technologies

We use cookies and similar tools to collect analytics and improve our services. You can manage cookies through your browser settings.

7. Data Retention

We retain your information as long as necessary to fulfill the purposes in this policy or as required by law, after which it is securely deleted or anonymized.

8. Data Security

We employ administrative, technical, and physical safeguards including encryption, access controls, and regular audits to protect your data from unauthorized access or disclosure.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain data processing
• Withdraw consent where processing is based on consent

You may contact us at [email protected] to exercise your rights.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. In such cases, we ensure appropriate safeguards are in place under applicable data protection laws.

11. Children’s Privacy

Our services are intended for businesses and not directed at individuals under 13. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If significant changes are made, we will notify you by email or through the platform. Continued use of our services implies acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this policy, please contact us at:
Email: [email protected]